if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. Some install their own poles too. Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. At least spell your title correctly jeezus . 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. I’m annoyed because I actually had a virgin sales person in my house. on 08-01-2023 20:46. Tudor. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 07K; 223; 462; Natalie_L. on 23-10-2022 13:36. If you're happy with this and for the charge we can make the arrangements for you 🙂. If you don't have the cabling then call the pre-installs team on 0800 052 1734. In save blog. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. on 13-07-2022 22:02. on 05-09-2023 20:36. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. The cable could be hidden within, or behind, furniture. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Posted 28th Jun 2015. Re: No Wall Socket for Quickstart. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No outside box - cable through the wall to inside box - very old 20 years ago. . Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. An Ethernet cable – The. Tudor. Location. 0 Kudos Share. 1. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Is it necessary to plug the cable to socket for having wifi, if so what can I. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Actually it is not a box it is just a cover to cover up the splitter behind it. Sometimes there is no wall box, just a trailing cable. . The NTL cable termination box is outside. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I'm a Very Insightful Person, I'm here to share knowledge. Options. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Standard Member. Hello VLNeedham. on 12-01-2023 21:04. Tudor. correctly to the Virgin Media wall socket, please follow these instructions to get set up. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. on 15-11-2022 18:53. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. -a power cable for the hub's adapter. 3. Fibre Broadband. The top “capped” one is marked FM & has been disused since cable went digital. The box does however have a hole in the bottom, through which i could see some. It feels like I need to just obtain a connector to enable the two to fit. com. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Re: No virgin media wall socket. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. . they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Always assuming the cable will reach to the BT junction box of course. Virgin Media Wall Socket. on 18-05-2022 19:55. Re: Old Telewest wall unit in new flat - what is it? The box on the left is an isolator box, *may* contain a splitter instead of an isolator which means the 'fm' point may actually be a general point. Get the Hub ready by connecting the wires. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Threatened "Do this within 12 hours. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. . Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. on 14-09-2022 12:00. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I received myquickstart pack yesterday. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Stay safe online. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. unnecessarily. on 23-12-2022 10:31. TV, FM and DAB combinations available. Thanks to everyone who replied to my question about removing old telephone boxes and wire. I’ve received my QuickStart package to find I do not have a compatible wall socket. Or if the other end of the white cable is in a more useful. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. in Networking and WiFi yesterdayRe: Wall socket connection. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Thanks, Megan_L 32,846. Preparing for Landline changeover to fibre. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. We would like to show you a description here but the site won’t allow us. I can only find the TV socket. 899; 57; 138; Eeeps. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Switched On Families. The second socket is in the study and I need a wired connection here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Please help. All the wall sockets I can see are for BT. just moved in, can see the brown cable coming in from outside but there's no VM. . Plug into the wall socket. Please help. Reduces the number of required wall sockets. Browse Virgin Media Virgin Media. 3 Switch off at the socket and unplug your TV box. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Joining in Options. com and book a technician. There is an access panel in the ceiling for pipes and cables. Browse. Get virgin engineer to move the wall socket. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 0 Kudos. Preparing for Landline changeover to fibre. The wall socket is - 5109379. 0 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I end up calling and the person on the phone said its been booked for this Saturday ( 09. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. A Ti-Vo was installed in one of the upstairs bedrooms. 0 Kudos Reply. Push the white cable with the black label into the Hub. . If you had an Ethernet cable and/or a phone cable previously connected, plug those. VM is doing this area-by-area. . Account - Mobile. nothing to do with the outside boxs. Get the Hub ready by connecting the wires. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Your number will transfer to the Virgin socket. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Apply a gentle force to begin with, turning anti-clockwise. Options. Connect the Hub’s power cable with the blue tab. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Security matters. If it’s damaged, it could. . The house is a new build, there's no lead in the paint, no aquarium or anything like that. . House on renovation at the moment and electric rewire is done. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Get the Hub ready by connecting the wires. 0 Kudos. My VM Router is is my office adjacent to hall. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Hi All I’m new here. See where this Helpful Answer was posted. Account - Mobile. Virgin Media. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Tudor. Upon connecting however, I got flashing red lights. 3 Kudos Reply. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Manage Your Account. TV & FM Radio Sockets. 01-02-2023 10:59 - edited 01-02-2023 11:00. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Reply. (I did this video to help/guide new engineer as I did not find any for my self when I started. 6. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. Very poor advice. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Or if the other end of the white cable is in a more useful. I have broadband kit arriving on the 29th Dec, but no Virgin socket. @tiger_1310 wrote: Having a mare with Virgin Media. If you have also signed up. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Screwless Faceplate. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Back a step. Even if we wanted a phone, you can just connect the phone directly into the Virgin hub/router. Options. 100. if not a technician will install one. 0. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. provided, I shall give them a call tomorrow. Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). All the equipment and cabling up to the main BT socket in your house is BT Openreach property. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Replacing an actual Virginia Media Central. Tudor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. (I did this video to help/guide new engineer as I did not find any for my self when I started. I am going to cancel. Flashing red is normally telephony fault or no signal. 0 Kudos Reply. I don't intend to become a Virgin Media customer and would like this cable removed if possible. But I have actually managed to get through to the technical team over chat. newapollo. If so, your phone connection is from the back of the VM hub. I'm sorry to hear your wall socket is getting in the way. Don’t plug the power cable into a plug socket yet. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. It is 1/2 in. Some cable types can only be used in specific sockets, so check your instructions. The isolator has a terminator cap (marked below) fitted to the open end. It may just be a cable rather than an internal wall box. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 1. The phone number doesn't connect you. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The cable could be hidden within, or behind, furniture. No photo attached. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. £270 does sound way over priced for a tv aerial. The wall box may be branded with the logos of an old cable TV company (not VM). At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. But I have no Virgin Media Wall socket in my house. See where this Helpful Answer was posted. cheshire_man. Tried looking but can't see a way to book an engineer for this? Thanks. . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. 2. • Scroll to the HDMI port you connected the cable to. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If you look into the back of your Hub, you'll see a port. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Get virgin engineer to move the wall socket. You need a small spanner to remove this, then push the provided connector over the exposed end. I’ve come to. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. I have the old virgin media wall socket. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Stay safe online. Checked every. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. self install. It is causing an issues to my development of the property. So, a 50 minute broadband, TV and phone. Manage Your Account. Which was great as that is in a better location than my master Socket was. Leave the "repaired" network cable disconnected for the moment. Turn any coax connection in your home into a high speed network drop. That image is just the old landline cable, nothing to do with the Broadband . . Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Explain what needs to be done and book an engineer visit. Got my virgin media self install kit but I don't have a virgin socket. 3 weeks ago. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. on 05-09-2023 20:36. Then, now, I feel sad my broadband not working yet because of that. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Just joined. Just like the other posts- I do not have a virgin media wall box. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. When your number transfers, your BT socket will go dead. However the wall. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). I have also checked outside and there is no box either on my property or on my boundary wall. The wall box may be branded with the logos of an old cable TV company (not VM). - 5250024Forced to use Virgin Media Broadband. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. VM will usually only supply a Quickstart to a property that had VM previously. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. on 08-01-2023 20:46. The wall box may be branded with the logos of an old cable TV company (not VM). I followed the cabling out of the house and to the brown box - and it has been cut!This video will show you how to install a Virgin Media extension cable. Plug the cables into the Hub. on 04-02-2023 11:17. Kit arrived today…no wall box so unable to install. Follow these simple installation steps for your Virgin Media home phone set up. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. Connect the Hub’s power cable with the blue tab. Stay safe online. 09. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse Virgin Media Virgin Media Community. The first wall socket is in the lounge and that's where the Virgin Media hub is too. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. submit. Virgin Media engineer installation. All. I have the most. Call the pre-installation and delivery team on 0800 052 1734. Absolutely not. So I can't do anything about price hikes. If however the socket itself has been removed you will need assistance. Options. Pop the power cable into a nearby plug socket, and turn it on. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Vonage 2nd line. 29-12-2022 20:58 - edited 29-12-2022 21:00. How about using a 10m RJ11 to RJ11 telephone cable. Broadband. Browse Virgin Media Virgin Media Community. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 1 and not usb 2. The box and cables may have been removed by the previous occupiers. See where this Helpful. My Virgin Media App. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Crypto• Plug the power supply into a mains socket. Switched. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Old house and new house different wall sockets. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. They will charge £99 for a relocation. However, there is no Virgin Media Wall socket in my house. The metal box in photo 3 looks like a likely contender. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Click & Collect. It is surface clipped usually. I have my original wall box still that has the CableTel logo. Following the installation and verification of its functionality, you can browse the web or. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. We would like to show you a description here but the site won’t allow us. Next, connect the power adapter to the Hub, and plug it into a. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. You need a small spanner to remove this, then push the provided connector over the exposed end. The Virgin wall sockets just have one connector at the bottom. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Being connected to the internet is one of the most important modern essentials in 20. Can anyone advise on this issue, or I think that should be set up by an engineer. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Forum TeamWe would like to show you a description here but the site won’t allow us. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Jan 14, 2022. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. (knowledge is power) Sun 05-Jan-14 12:53:34. Step 3 - Label the box – a letter came with the. on 30-12-2022 13:33. Raised Rounded Profile. These enter my house via an air brick/vent very close to. It is easier to decorate without wires and boxes so I would like to hear your expe. We would like to show you a description here but the site won’t allow us. Options. Location. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. My Virgin Media App. The box in the attached is a virgin media box. The TV signal will obviously run. I don't work for Virgin Media.